Refund Policy
Cancellation & Refund Policy
The purpose of this policy is to provide guidance and clarity on customers’ liability for resort bookings and the approach of TRP to cancellations and/or refunds after booking has been confirmed.
This policy relates to the customers’ personal liability for booking amount, regardless of the source of funding. However, refunds hereunder relate only to the portion of the booking fee to the resorts and is paid by the customer only.
Booking Amount
Booking amount is the token amount paid by the visitor, either online or offline, to The Resort Plannersin order toavail services at the specified resort tied up with The Resort Planners.
Users need to create bookings as a guest and need not sign up on our website. Booking amount can be an advance token amount or the complete service charges for the accommodation booked and shall vary according to the property, season and demand.
Cancellation and Refunds
All accommodations booked are non-cancellable and non-refundable. If a customer has booked a resort online and is unable to make it to the accommodation, the ticket amount shall be non-refundable. TRP shall not be held responsible for any kinds of refunds arising out of such cases and likewise. Furthermore, all reservationsmade once are non-transferrable.
Disclaimer
This policy may be changed from time to time at the discretion of The Resort Planners.