Privacy Policy

TRP's Privacy Policy

This Privacy Policy is valid for the website – www.theresortplanners.com

In this Privacy Policy we provide information about the processing of personal data while using our Services. Personal data is any data that can be used to identify you. The protection of your personal data is very important to us. If you have any questions or would like more information about privacy at TRP, please contact bookings@theresortplanners.com with the subject ‘Privacy Query’.

Continuous technological development, changes to our services, changes to laws, or other reasons may require us to amend our Privacy Policy. We will make changes to this Privacy Policy regularly and we ask that you keep yourself informed of its contents.

  1. Party responsible for data processing

The controller of the personal data we process is in the name of The Resort Planner, located at 15, 5th A Cross Rd, Banjara Layout, HoramavuAgara, Kalkere, Bengaluru, Karnataka 560016

  1. Your rights

You have the following rights with respect to your personal data:

2.1 General rights

You have the right to information, access, correction, deletion, restriction of processing, objection to processing, and data portability. If processing is based on your consent, you have the right to revoke it at any time. If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.

2.2 Right to complain to a supervisory authority

You also have the right to complain to a relevant data protection supervisory authority about our processing of your personal data.

3. The processing of personal data when using the Services

We process your personal data using the legitimate interest’s legal basis, except in specific circumstances where you provide consent or where the processing is necessary for a contract that you have with us or where you have asked us to take specific steps prior to entering into a contract. We apply appropriate safeguards to protect your privacy and we process your personal data for the following purposes:

  • Helping you find your ideal hotel.
  • Providing you with customised and more relevant hotel search results.
  • Providing, securing, maintaining, and improving our Services for our users.
  • Developing new products and features related to hotel search and travel.
  • Enabling you to access new travel services such as car rental, activities, flights, travel packages, etc., powered by third party service providers.
  • Understanding how users use our Services so that we can improve the performance and provide better services to our users.
  • Direct marketing to users of our services about our Services or related services.
  • Advertising conducted by us and third parties on our Services and on the websites of third parties.
  • User research that improves users’ experience of our Services and improves our Services.
  • Assisting you with making hotel reservations.
  • Complying with legal obligations, preventing fraud, and resolving disputes.
  • Assisting law enforcement authorities investigate and solve crimes.

When you use our Services, we process these types of personal data:

  • Personal Identifying information such as your name, addresses, telephone numbers or email addresses.
  • Personal details such as age, sex, date of birth.
  • Electronic identification data such as IP addresses, cookies, connection moments, device ID’s mobile advertising identifiers, date and time of the inquiry, time, request contents, (concrete page), access status/HTTP status code, amount of data transferred, website receiving the request, browser software and version, operating system and its interface, and language.
  • Data that your browser or device makes available.
  • Electronic localization data such as GPS data and locational data.
  • Financial identification data such as credit or debit card numbers.
  • Data about your interaction with our Services, including the details inputted by you when you conduct a search using our Services.
  • Data relating to the accommodation reservations that you make, such as hotel, dates, and price.
  • Security details such as passwords related to our Services.
  • When you use our Services and click a link to an accommodation offer that is listed on our Services, the online booking site making that offer may send us personal data relating to any subsequent booking or reservation that you make on the online booking site.

When you use our Services, we may share your personal data with the following categories of recipients:

  • Our wholly owned subsidiaries.
  • Third party service providers who provide data processing services for us, such as: hosting and storage providers, customer service providers, communications providers, security and fraud prevention providers, credit card and payment providers, analytics, advertising, and marketing providers. These providers are under contractual obligations to not share your personal data with anyone else and to not use your data for any other purpose.
  • Third party service providers who provide services to us that are independent data controllers, such as security and fraud prevention services and advertising and marketing providers.
  • Business partners or affiliates that we may jointly offer products or services with. These will be services offered through our Services in conjunction with other third parties.
  • Third party travel suppliers such as hotels, airlines, car rental, insurance, property owners, travel guide or activity providers.
  • Law Enforcement Authorities. To prevent, detect and prosecute illegal activities, threats to state or public security and to prevent threats to people’s lives.
  • As part of a corporate transaction such as a merger, divestiture, consolidation, or asset sale.

Contact by e-mail or contact form

When you contact us by e-mail or through a contact form, we will store the data you provide (your e-mail address, possibly your name and telephone number) so we can answer your questions. Insofar as we use our contact form to request entries that are not required for contacting you, we have always marked these as optional. This information serves to substantiate your inquiry and improve the handling of your request. Your message may be linked to various actions taken by you on the TRP website. Information collected will be solely used to provide you with support relating to your booking and better understand your feedback. As far as this concerns information about communication channels (such as your e-mail address or telephone number), you also agree that we may also, where appropriate, contact you via this communication channel to answer your request. You may of course revoke this consent for the future at any time.

We delete the data that arises in this context after saving is no longer required, or limit processing if there are statutory retention requirements.

5. Newsletter

5.1 General information

You can subscribe our newsletter which will inform you about offers on our Services and from third parties.

In addition, we save the IP addresses you used and the times of sign-up and confirmation. The purpose of the procedure is to verify your sign-up and, if necessary, to inform you about possible misuse of your personal data.

The only requirement for sending the newsletter is your email address. Providing additional data is voluntary and will be used to address you personally. After your confirmation, we will save your e-mail address for the purpose of sending you the newsletter.

You may revoke your consent to receiving the newsletter at any time by clicking the link provided in each newsletter e-mail or by contacting our data protection officer.

5.2 Newsletter tracking

We use web beacons, tracking pixels and other technologies to track and analyze your interactions with the newsletter. This data is allocated to your e-mail address and a pseudonymized ID. We use this data to generate a user profile to personalise the newsletter for you. Your user profile will be based on the interactions you have with the newsletter, our Services and third-party websites and apps.

 

You can object to this at any time by using the unsubscribe link provided in each e-mail or by contacting our data protection officer.

Newsletter tracking is not possible if you’ve deactivated image viewing by default in your e-mail application. In this case, the newsletter will not be displayed in full and you won’t be able to use all the features. If you display images manually, tracking will occur.

  1. Specific functions of the Services

6.1 Booking Online

When you use the online booking functionality, you can choose to do so without creating a user account on TRP website.When you decide to make a reservation with n establishment, we will send your personal data required for the reservation to the hotel so that the establishment can process your reservation.

6.2 External links

If our Services link you to other websites or Apps, those newly opened links do not operate under this Privacy Policy. You should examine the privacy policies posted on those other websites or Apps to understand their procedures for collecting, using, and disclosing personal information.

  1. Use of cookies

Cookies will be stored on your device during the use of our website. Cookies are small text files that are stored on your hard drive assigned to the browser you use, and through which the place where the cookie is set accrues certain information. They serve to make the website more user-friendly and efficient overall. We also use cookies to be able to identify you in subsequent visits.

  1. Analysis

We use various services to analyse user interactions with our Services such as how many users visit our Services, which information is requested the most, and how users interact with our Services. The data that we collect includes referrer websites, which subpages on our Services are accessed and how often, and the length of time for which a page is viewed. This helps us to improves users’ experience of our Services and improve our Services. Pseudonymized data is used.

  1. Advertising

Our advertising partners and we use your personal data to conduct personalised and non-personalised advertising on our Services, social media services and on third party websites for our products and the products of third parties. We use cookies, other technologies and online advertising exchanges and advertising networks to do this. When you consent to the use of advertising and marketing cookies, we share details of your interactions with our Services with our advertising partners so that they can use this to perform personalised advertising. If you do not consent to the use of advertising and marketing cookies, you may still be shown advertising from third parties when you use our Services, however this advertising will not be personalised.

Alternatively, you can prevent cookies from being set in your browser and App settings, or by not consenting to the use of marketing and advertising cookies.

  1. Data security

We have taken extensive technical and operational security precautions to protect your data from being accidentally or intentionally manipulated, lost, destroyed, or accessed by unauthorized persons. Our security measures are reviewed regularly and updated in keeping with technological advances.

  1. Data Storage

We retain your personal data for as long as it is required for you to use our Services, to provide our Services to you, to comply with laws. We will anonymise and/or aggregate your data if we intend to use it for analytical statistical purposes over longer periods.

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